CLIENT CHARTER

1. INVESTIGATION

Conduct Investigation: Complaint within seven (7) working days. Fatal accident within 24 hours.

2. AUDIT

Conduct Occupational Safety and Health (OSH) Audit in UTM once a year.

3. MONITORING

Conduct monitoring of contractor’s activity four (4) times a month.

4. EVENT SAFETY CHECKLIST

Process and review Event Safety Checklist within three (3) working days.

PIAGAM PELANGGAN

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