{"id":81514,"date":"2022-12-13T15:09:57","date_gmt":"2022-12-13T07:09:57","guid":{"rendered":"https:\/\/dvcdev.utm.my\/oshe-kl\/?page_id=81514"},"modified":"2025-07-05T09:44:24","modified_gmt":"2025-07-05T01:44:24","slug":"client-charter","status":"publish","type":"page","link":"https:\/\/dvcdev.utm.my\/oshe\/client-charter\/","title":{"rendered":"Client Charter"},"content":{"rendered":"<p><div class=\"et_pb_with_border et_d4_element et_pb_section et_pb_section_1  et_pb_css_mix_blend_mode et_section_regular et_block_section\" >\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_d4_element et_pb_row et_pb_row_0  et_pb_css_mix_blend_mode et_block_row\">\n\t\t\t\t<div class=\"et_d4_element et_pb_column_4_4 et_pb_column et_pb_column_0  et_pb_css_mix_blend_mode et-last-child et_block_column\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_d4_element et_pb_image et_pb_image_0 et_pb_image_sticky\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<span class=\"et_pb_image_wrap \"><img decoding=\"async\" width=\"1452\" height=\"135\" data-src=\"https:\/\/dvcdev.utm.my\/wp-content\/uploads\/sites\/17\/2022\/10\/header-1.png\" alt=\"\" title=\"header 1\" data-srcset=\"https:\/\/dvcdev.utm.my\/oshe\/wp-content\/uploads\/sites\/17\/2022\/10\/header-1.png 1452w, https:\/\/dvcdev.utm.my\/oshe\/wp-content\/uploads\/sites\/17\/2022\/10\/header-1-1280x119.png 1280w, https:\/\/dvcdev.utm.my\/oshe\/wp-content\/uploads\/sites\/17\/2022\/10\/header-1-980x91.png 980w, https:\/\/dvcdev.utm.my\/oshe\/wp-content\/uploads\/sites\/17\/2022\/10\/header-1-480x45.png 480w\" data-sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) and (max-width: 1280px) 1280px, (min-width: 1281px) 1452px, 100vw\" class=\"wp-image-79546 lazyload\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1452px; --smush-placeholder-aspect-ratio: 1452\/135;\" \/><\/span>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><div class=\"et_d4_element et_pb_section et_pb_section_4 et_pb_with_background  et_pb_css_mix_blend_mode et_section_regular et_block_section\" >\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_d4_element et_pb_row et_pb_row_1 et_pb_gutters2  et_pb_css_mix_blend_mode et_block_row\">\n\t\t\t\t<div class=\"et_d4_element et_pb_column_1_2 et_pb_column et_pb_column_1  et_pb_css_mix_blend_mode et_block_column\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_with_border et_pb_module et_d4_element et_pb_text et_pb_text_0  et_pb_text_align_center et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\"><p><em>CLIENT CHARTER<\/em><\/p><\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_d4_element et_pb_text et_pb_text_1  et_pb_text_align_center et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\"><p style=\"text-align: center\"><em><strong>1. INVESTIGATION<\/strong><\/em><\/p>\n<p style=\"text-align: center\"><em>Conduct Investigation: Complaint within seven (7) working days. Fatal accident within 24 hours.<\/em><\/p>\n<p style=\"text-align: center\"><em><\/em><\/p>\n<p style=\"text-align: center\"><em><strong>2. AUDIT<\/strong><\/em><\/p>\n<p style=\"text-align: center\"><em>Conduct Occupational Safety and Health (OSH) Audit in UTM once a year.<\/em><\/p>\n<p style=\"text-align: center\"><em><\/em><\/p>\n<p style=\"text-align: center\"><em><strong>3. MONITORING<\/strong><\/em><\/p>\n<p style=\"text-align: center\"><em>Conduct monitoring of contractor's activity four (4) times a month.<\/em><\/p>\n<p style=\"text-align: center\"><em><\/em><\/p>\n<p style=\"text-align: center\"><em><strong>4. EVENT SAFETY CHECKLIST<\/strong><\/em><\/p>\n<p style=\"text-align: center\"><em>Process and review Event Safety Checklist within three (3) working days.<\/em><\/p><\/div>\n\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_d4_element et_pb_column_1_2 et_pb_column et_pb_column_2  et_pb_css_mix_blend_mode et-last-child et_block_column\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_with_border et_pb_module et_d4_element et_pb_text et_pb_text_2  et_pb_text_align_center et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\"><p>PIAGAM PELANGGAN<\/p><\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_d4_element et_pb_image et_pb_image_1\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<span class=\"et_pb_image_wrap \"><img decoding=\"async\" width=\"1655\" height=\"2340\" data-src=\"https:\/\/dvcdev.utm.my\/oshe\/wp-content\/uploads\/sites\/17\/2025\/07\/Piagam-Pelanggan-OSHE-UTM-2025.png\" alt=\"\" title=\"Piagam Pelanggan OSHE UTM 2025\" data-srcset=\"https:\/\/dvcdev.utm.my\/oshe\/wp-content\/uploads\/sites\/17\/2025\/07\/Piagam-Pelanggan-OSHE-UTM-2025.png 1655w, https:\/\/dvcdev.utm.my\/oshe\/wp-content\/uploads\/sites\/17\/2025\/07\/Piagam-Pelanggan-OSHE-UTM-2025-1280x1810.png 1280w, https:\/\/dvcdev.utm.my\/oshe\/wp-content\/uploads\/sites\/17\/2025\/07\/Piagam-Pelanggan-OSHE-UTM-2025-980x1386.png 980w, https:\/\/dvcdev.utm.my\/oshe\/wp-content\/uploads\/sites\/17\/2025\/07\/Piagam-Pelanggan-OSHE-UTM-2025-480x679.png 480w\" data-sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) and (max-width: 1280px) 1280px, (min-width: 1281px) 1655px, 100vw\" class=\"wp-image-84054 lazyload\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1655px; --smush-placeholder-aspect-ratio: 1655\/2340;\" \/><\/span>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><div class=\"et_pb_with_border et_d4_element et_pb_section et_pb_section_6 et_pb_with_background  et_pb_css_mix_blend_mode et_section_regular et_block_section\" >\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_d4_element et_pb_row et_pb_row_2 et_pb_gutters1  et_pb_css_mix_blend_mode et_block_row\">\n\t\t\t\t<div class=\"et_d4_element et_pb_column_1_3 et_pb_column et_pb_column_3  et_pb_css_mix_blend_mode et_block_column\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_d4_element et_pb_blurb et_pb_blurb_0  et_pb_text_align_left  et_pb_blurb_position_left et_block_module et_pb_bg_layout_dark\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_blurb_content\">\n\t\t\t\t\t<div class=\"et_pb_main_blurb_image et_pb_css_mix_blend_mode\"><span class=\"et_pb_image_wrap\"><span class=\"et-waypoint et_pb_animation_off et_pb_animation_off_tablet et_pb_animation_off_phone et-pb-icon\">\uf3c5<\/span><\/span><\/div>\n\t\t\t\t\t<div class=\"et_pb_blurb_container\">\n\t\t\t\t\t\t<h4 class=\"et_pb_module_header\"><span>OFFICE ADDRESS<\/span><\/h4>\n\t\t\t\t\t\t<div class=\"et_pb_blurb_description\"><p><strong>Office of Occupational Safety, Health and Environment (OSHE)<\/strong><\/p>\n<p><em>Pejabat Persekitaran, Keselamatan dan Kesihatan Pekerjaan<\/em><\/p>\n<p><span>Universiti Teknologi Malaysia<\/span><\/p>\n<p><span>81310 Johor Bahru<\/span><\/p>\n<p><span>Johor Darul Ta'zim<\/span><span><\/span><\/p>\n<p><span><\/span><\/p>\n<p><span>Our Location: Click <span style=\"color: #ffffff\"><strong><a href=\"https:\/\/maps.app.goo.gl\/KoHrmfrVAZHytgbr6\" target=\"_blank\" rel=\"noopener\" style=\"color: #ffffff\">HERE<\/a><\/strong><\/span><\/span><\/p><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_d4_element et_pb_blurb et_pb_blurb_1  et_pb_text_align_left  et_pb_blurb_position_left et_block_module et_pb_bg_layout_dark\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_blurb_content\">\n\t\t\t\t\t<div class=\"et_pb_main_blurb_image et_pb_css_mix_blend_mode\"><span class=\"et_pb_image_wrap\"><span class=\"et-waypoint et_pb_animation_off et_pb_animation_off_tablet et_pb_animation_off_phone et-pb-icon\">\ue06b<\/span><\/span><\/div>\n\t\t\t\t\t<div class=\"et_pb_blurb_container\">\n\t\t\t\t\t\t<h4 class=\"et_pb_module_header\"><span>OPERATION HOUR<\/span><\/h4>\n\t\t\t\t\t\t<div class=\"et_pb_blurb_description\"><ul>\n<li>Monday to Friday : 8.00 am - 5.00 pm<\/li>\n<li>Saturday and Sunday : Closed<\/li>\n<\/ul><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_d4_element et_pb_column_1_3 et_pb_column et_pb_column_4  et_pb_css_mix_blend_mode et_block_column\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_d4_element et_pb_blurb et_pb_blurb_2  et_pb_text_align_left  et_pb_blurb_position_left et_block_module et_pb_bg_layout_dark\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_blurb_content\">\n\t\t\t\t\t<div class=\"et_pb_main_blurb_image et_pb_css_mix_blend_mode\"><span class=\"et_pb_image_wrap\"><span class=\"et-waypoint et_pb_animation_off et_pb_animation_off_tablet et_pb_animation_off_phone et-pb-icon\">\uf2b9<\/span><\/span><\/div>\n\t\t\t\t\t<div class=\"et_pb_blurb_container\">\n\t\t\t\t\t\t<h4 class=\"et_pb_module_header\"><span>CONTACT US<\/span><\/h4>\n\t\t\t\t\t\t<div class=\"et_pb_blurb_description\"><ul>\n<li><span><strong>Telephone :<\/strong> +6 07 533 3231<\/span><\/li>\n<li><span><strong>Email :<\/strong> oshe@utm.my<\/span><\/li>\n<\/ul><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_d4_element et_pb_blurb et_pb_blurb_3  et_pb_text_align_left  et_pb_blurb_position_left et_block_module et_pb_bg_layout_dark\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_blurb_content\">\n\t\t\t\t\t<div class=\"et_pb_main_blurb_image et_pb_css_mix_blend_mode\"><span class=\"et_pb_image_wrap\"><span class=\"et-waypoint et_pb_animation_off et_pb_animation_off_tablet et_pb_animation_off_phone et-pb-icon\">\ue60c<\/span><\/span><\/div>\n\t\t\t\t\t<div class=\"et_pb_blurb_container\">\n\t\t\t\t\t\t<h4 class=\"et_pb_module_header\"><span>UTM LINKS<\/span><\/h4>\n\t\t\t\t\t\t<div class=\"et_pb_blurb_description\"><ul>\n<li><a href=\"https:\/\/dvcdev.utm.my\/\" target=\"_blank\" rel=\"noopener\">Universiti Teknologi Malaysia<\/a><\/li>\n<li><a href=\"https:\/\/registrar.utm.my\/security\/\" target=\"_blank\" rel=\"noopener\">Division of Security<\/a><\/li>\n<li><a href=\"https:\/\/dvcdev.utm.my\/healthcentre\/\" target=\"_blank\" rel=\"noopener\">University Health Centre<\/a><\/li>\n<li><a href=\"https:\/\/dvcdev.utm.my\/cmu\/\" target=\"_blank\" rel=\"noopener\">Chemical Management Unit<\/a><\/li>\n<\/ul><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_d4_element et_pb_column_1_3 et_pb_column et_pb_column_5  et_pb_css_mix_blend_mode et-last-child et_block_column\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_d4_element et_pb_blurb et_pb_blurb_4  et_pb_text_align_left  et_pb_blurb_position_left et_block_module et_pb_bg_layout_dark\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_blurb_content\">\n\t\t\t\t\t<div class=\"et_pb_main_blurb_image et_pb_css_mix_blend_mode\"><span class=\"et_pb_image_wrap\"><span class=\"et-waypoint et_pb_animation_off et_pb_animation_off_tablet et_pb_animation_off_phone et-pb-icon\">\uf5bf<\/span><\/span><\/div>\n\t\t\t\t\t<div class=\"et_pb_blurb_container\">\n\t\t\t\t\t\t<h4 class=\"et_pb_module_header\"><span>ISO 45001 OSHMS CERTIFICATION<\/span><\/h4>\n\t\t\t\t\t\t<div class=\"et_pb_blurb_description\"><p><a href=\"https:\/\/dvcdev.utm.my\/wp-content\/uploads\/sites\/17\/2022\/11\/ISO-45001-OSHMS-UTM-OSHE.png\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" data-src=\"https:\/\/dvcdev.utm.my\/wp-content\/uploads\/sites\/17\/2023\/02\/Logo-ISO-45001-OSHMS-OSHE-UTM-e1676002443415-300x158.png\" width=\"300\" height=\"158\" alt=\"\" class=\"wp-image-82210 alignnone size-medium lazyload\" data-srcset=\"https:\/\/dvcdev.utm.my\/oshe\/wp-content\/uploads\/sites\/17\/2023\/02\/Logo-ISO-45001-OSHMS-OSHE-UTM-e1676002443415-300x158.png 300w, https:\/\/dvcdev.utm.my\/oshe\/wp-content\/uploads\/sites\/17\/2023\/02\/Logo-ISO-45001-OSHMS-OSHE-UTM-e1676002443415-768x406.png 768w, https:\/\/dvcdev.utm.my\/oshe\/wp-content\/uploads\/sites\/17\/2023\/02\/Logo-ISO-45001-OSHMS-OSHE-UTM-e1676002443415.png 818w\" data-sizes=\"(max-width: 300px) 100vw, 300px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 300px; --smush-placeholder-aspect-ratio: 300\/158;\" \/><\/a><\/p><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_d4_element et_pb_blurb et_pb_blurb_5  et_pb_text_align_left  et_pb_blurb_position_left et_block_module et_pb_bg_layout_dark\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_blurb_content\">\n\t\t\t\t\t<div class=\"et_pb_main_blurb_image et_pb_css_mix_blend_mode\"><span class=\"et_pb_image_wrap\"><span class=\"et-waypoint et_pb_animation_off et_pb_animation_off_tablet et_pb_animation_off_phone et-pb-icon\">\ue063<\/span><\/span><\/div>\n\t\t\t\t\t<div class=\"et_pb_blurb_container\">\n\t\t\t\t\t\t<h4 class=\"et_pb_module_header\"><span>DISCLAIMER<\/span><\/h4>\n\t\t\t\t\t\t<div class=\"et_pb_blurb_description\"><p><span>OSHE UTM shall not be liable for any loss or damage caused by the usage of any information obtained from this web site.<\/span><\/p><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><div class=\"et_pb_with_border et_d4_element et_pb_row et_pb_row_3  et_pb_css_mix_blend_mode et_block_row\">\n\t\t\t\t<div class=\"et_d4_element et_pb_column_4_4 et_pb_column et_pb_column_6  et_pb_css_mix_blend_mode et-last-child et_block_column\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_d4_element et_pb_text et_pb_text_3  et_pb_text_align_center et_pb_bg_layout_dark\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\"><p><span>Copyright \u00a9 2025 \u2022 Office of Occupational Safety, Health and Environment (OSHE), UTM \u2022 All Rights Reserved<\/span><\/p><\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":108,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-81514","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/dvcdev.utm.my\/oshe\/wp-json\/wp\/v2\/pages\/81514","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dvcdev.utm.my\/oshe\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/dvcdev.utm.my\/oshe\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/dvcdev.utm.my\/oshe\/wp-json\/wp\/v2\/users\/108"}],"replies":[{"embeddable":true,"href":"https:\/\/dvcdev.utm.my\/oshe\/wp-json\/wp\/v2\/comments?post=81514"}],"version-history":[{"count":23,"href":"https:\/\/dvcdev.utm.my\/oshe\/wp-json\/wp\/v2\/pages\/81514\/revisions"}],"predecessor-version":[{"id":84066,"href":"https:\/\/dvcdev.utm.my\/oshe\/wp-json\/wp\/v2\/pages\/81514\/revisions\/84066"}],"wp:attachment":[{"href":"https:\/\/dvcdev.utm.my\/oshe\/wp-json\/wp\/v2\/media?parent=81514"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}