{"id":14374,"date":"2021-08-24T19:36:50","date_gmt":"2021-08-24T11:36:50","guid":{"rendered":"https:\/\/dvcdev.utm.my\/oshe-kl\/?page_id=14374"},"modified":"2026-02-13T10:05:57","modified_gmt":"2026-02-13T02:05:57","slug":"client-charter","status":"publish","type":"page","link":"https:\/\/dvcdev.utm.my\/oshe-kl\/client-charter\/","title":{"rendered":"Client Charter"},"content":{"rendered":"

[et_pb_section fb_built=”1″ fullwidth=”on” disabled_on=”on|on|on” _builder_version=”4.22.2″ background_enable_image=”off” background_position=”top_center” custom_margin=”0px||0px||false|false” custom_padding=”0px||20px||false|false” bottom_divider_style=”arrow2″ bottom_divider_color=”#f0b800″ bottom_divider_height=”40px” bottom_divider_flip=”horizontal” link_option_url=”https:\/\/dvcdev.utm.my\/oshe-kl\/” border_color_top=”#f0b800″ border_color_bottom=”#f0b800″ global_module=”14830″ saved_tabs=”all” global_colors_info=”{}”][et_pb_fullwidth_image title_text=”Section of OSHE UTMKL web header” url=”https:\/\/dvcdev.utm.my\/oshe-kl\/” _builder_version=”4.27.3″ _module_preset=”default” background_image=”https:\/\/dvcdev.utm.my\/oshe-kl\/wp-content\/uploads\/sites\/31\/2024\/11\/Section-of-OSHE-UTMKL-web-header-e1731310038543.png” background_size=”contain” module_alignment=”center” height=”80px” custom_margin=”20px||20px||false|false” global_colors_info=”{}”][\/et_pb_fullwidth_image][\/et_pb_section][et_pb_section fb_built=”1″ disabled_on=”on|on|on” _builder_version=”4.27.5″ _module_preset=”default” background_color=”#350000″ background_image=”https:\/\/dvcdev.utm.my\/oshe-kl\/wp-content\/uploads\/sites\/31\/2020\/11\/utmkl.jpg” background_blend=”soft-light” background_enable_mask_style=”on” background_mask_style=”caret” background_mask_color=”#FFFFFF” background_mask_aspect_ratio=”portrait” background_mask_size=”custom” background_mask_width=”40%” background_mask_position=”top_left” custom_padding=”0px||0px||true|false” bottom_divider_style=”arrow3″ bottom_divider_color=”#f0b800″ bottom_divider_height=”10px” bottom_divider_arrangement=”above_content” border_color_top=”#f0b800″ global_module=”18267″ saved_tabs=”all” global_colors_info=”{}”][et_pb_row column_structure=”1_4,3_4″ use_custom_gutter=”on” gutter_width=”2″ _builder_version=”4.27.4″ _module_preset=”default” width=”100%” max_width=”2560px” module_alignment=”center” custom_margin=”0px||0px||true|false” custom_padding=”30px||30px||true|false” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.27.4″ _module_preset=”default” background_enable_color=”off” background_enable_image=”off” background_size=”custom” background_image_width=”18%” background_image_height=”0%” transform_skew_linked=”off” vertical_offset=”0px” horizontal_offset=”0px” z_index=”0″ global_colors_info=”{}”][et_pb_image src=”https:\/\/dvcdev.utm.my\/oshe-kl\/wp-content\/uploads\/sites\/31\/2025\/12\/LOGO-UTM.png” align=”center” _builder_version=”4.27.4″ _module_preset=”default” width=”50%” module_alignment=”center” custom_padding=”||||false|false” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”3_4″ _builder_version=”4.27.4″ _module_preset=”default” background_enable_color=”off” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_font=”–et_global_heading_font|700|||||||” text_text_color=”#FFFFFF” text_font_size=”27px” text_orientation=”center” background_layout=”dark” width=”100%” module_alignment=”center” custom_margin=”11px||10px||false|false” custom_padding=”||||false|false” text_text_shadow_style=”preset3″ global_colors_info=”{}”]<\/p>\n

Section of Occupational Safety, Health and Environment (OSHE)<\/p>\n

[\/et_pb_text][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” text_font=”–et_global_heading_font|500|||||||” text_text_color=”#FFFFFF” text_font_size=”20px” text_orientation=”center” background_layout=”dark” text_text_shadow_style=”preset3″ global_colors_info=”{}”]<\/p>\n

Universiti Teknologi Malaysia Kuala Lumpur Branch Campus<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ inner_shadow=”on” fullwidth=”on” disabled_on=”on|on|on” _builder_version=”4.24.3″ background_enable_image=”off” background_position=”top_center” max_width=”100%” module_alignment=”center” custom_margin=”0px||0px||false|false” custom_padding=”0px||0px||false|false” border_radii=”off||||” border_color_top=”#f0b800″ border_color_bottom=”#f0b800″ box_shadow_style=”preset3″ global_module=”14831″ saved_tabs=”all” global_colors_info=”{}”][et_pb_fullwidth_menu menu_style=”centered” submenu_direction=”downwards” fullwidth_menu=”on” active_link_color=”#FFFFFF” dropdown_menu_bg_color=”#FFFFFF” dropdown_menu_line_color=”#500000″ dropdown_menu_text_color=”#500000″ dropdown_menu_active_link_color=”#C5310D” mobile_menu_bg_color=”#FFFFFF” mobile_menu_text_color=”#500000″ show_search_icon=”on” search_icon_color=”#572D00″ menu_icon_color=”#572D00″ disabled_on=”off|off|off” _builder_version=”4.27.4″ _module_preset=”default” menu_font=”Poppins|700|||||||” menu_text_color=”#572D00″ menu_font_size=”15px” menu_letter_spacing=”1px” background_color=”#f0b800″ background_enable_image=”off” background_blend=”overlay” background_layout=”dark” module_alignment=”center” custom_margin=”0px||0px||false|false” custom_padding=”0px||0px||false|false” border_radii=”off||||” border_color_top=”#E09900″ border_color_bottom=”#572D00″ box_shadow_style=”preset3″ global_colors_info=”{}” active_link_color__hover_enabled=”off|desktop” active_link_color__hover=”#7CDA24″ menu_text_color__hover_enabled=”on|hover” menu_text_color__hover=”#000000″ show_search_icon__hover_enabled=”off|desktop” search_icon_color__hover_enabled=”on|hover” search_icon_color__hover=”#000000″ mobile_menu_text_color__hover_enabled=”on|hover” mobile_menu_text_color__hover=”#f0b800″ dropdown_menu_text_color__hover_enabled=”on|hover” dropdown_menu_text_color__hover=”#C5310D” dropdown_menu_bg_color__hover_enabled=”off|desktop” dropdown_menu_bg_color__hover=”#5A0C1C” menu_icon_color__hover_enabled=”on|desktop” menu_icon_color__hover=”#000000″][\/et_pb_fullwidth_menu][\/et_pb_section][et_pb_section fb_built=”1″ disabled_on=”on|on|on” _builder_version=”4.16″ _module_preset=”default” background_color=”#000046″ background_image=”https:\/\/dvcdev.utm.my\/wp-content\/uploads\/sites\/31\/2018\/12\/utm.jpg” background_blend=”overlay” custom_padding=”0px||0px||false|false” disabled=”on” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ _module_preset=”default” max_width=”2558px” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.19.3″ _module_preset=”default” text_font=”|700|||||||” text_text_color=”#FFFFFF” text_font_size=”25px” text_letter_spacing=”3px” text_orientation=”center” custom_padding=”||20px||false|false” border_width_bottom=”3px” border_color_bottom=”#FFFFFF” global_colors_info=”{}”]<\/p>\n

 <\/p>\n

CLIENT CHARTER<\/p>\n

[\/et_pb_text][et_pb_text _builder_version=”4.24.2″ _module_preset=”default” text_font=”Poppins|700|||||||” text_text_color=”#FFFFFF” text_font_size=”17px” text_line_height=”1.5em” custom_margin=”20px||||false|false” global_colors_info=”{}”]<\/p>\n

Occupational Safety, Health and Environment (OSHE) Section, UTM Kuala Lumpur<\/p>\n

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1. Conduct investigation based on complaints received within seven (7) working days. Fatal accident within 24 hours.
2. Process and review an Event Safety Checklist within five (5) working days.
3. Conduct an Occupational Safety and Health Audit (Audit AKKP) to all faculties\/departments\/units once a year.
4. Monitor contractor management two (2) times a month.
5. Manage collection and delivery of Optically Stimulated Luminescence (OSL) Badge Dosimeter and Survey Meter within seven (7) working days.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.24.2″ _module_preset=”default” background_image=”https:\/\/dvcdev.utm.my\/oshe-kl\/wp-content\/uploads\/sites\/31\/2023\/02\/utmkl.jpg” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ use_custom_gutter=”on” gutter_width=”2″ _builder_version=”4.24.2″ _module_preset=”default” background_color=”#FFFFFF” max_width=”2560px” custom_padding=”|30px||30px|false|true” border_radii=”on|10px|10px|10px|10px” box_shadow_style=”preset1″ global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.24.2″ _module_preset=”default” text_font=”Poppins|700|on||||||” text_text_color=”#5A0C1C” text_font_size=”25px” text_letter_spacing=”5px” text_orientation=”center” custom_margin=”10px||||false|false” custom_padding=”||15px||false|false” border_width_bottom=”3px” border_color_bottom=”#5A0C1C” global_colors_info=”{}”]<\/p>\n

CLIENT CHARTER<\/p>\n

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1. INVESTIGATION<\/strong><\/p>\n

Conduct Investigation: Complaint within seven (7) working days. Fatal accident within 24 hours.<\/p>\n

\n

2. AUDIT<\/strong><\/p>\n

Conduct Occupational Safety and Health (OSH) Audit in UTM once a year.<\/p>\n

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3. MONITORING<\/strong><\/p>\n

Monitor contractor’s activity in UTM four (4) times a month.<\/p>\n

\n

4. EVENT SAFETY CHECKLIST<\/strong><\/p>\n

Process and review Event Safety Checklist within three (3) working days.<\/p>\n

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PIAGAM PELANGGAN<\/p>\n

[\/et_pb_text][et_pb_image src=”https:\/\/dvcdev.utm.my\/oshe-kl\/wp-content\/uploads\/sites\/31\/2025\/06\/Piagam-Pelanggan-OSHE-UTM-2025.png” title_text=”Piagam Pelanggan OSHE UTM 2025″ align=”center” _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”||15px||false|false” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ disabled_on=”on|on|on” _builder_version=”4.27.5″ _module_preset=”default” background_color=”#350000″ background_image=”https:\/\/dvcdev.utm.my\/wp-content\/uploads\/sites\/31\/2019\/02\/P_20190109_135052_vHDR_On.jpg” background_blend=”overlay” custom_margin=”||||false|false” custom_padding=”25px||0px||false|false” top_divider_color=”#F0B800″ top_divider_height=”30px” top_divider_repeat=”1x” bottom_divider_style=”wave2″ bottom_divider_color=”#F0B800″ bottom_divider_height=”30px” border_width_top=”5px” border_color_top=”#FFFFFF” border_color_bottom=”#F0B800″ global_module=”15380″ saved_tabs=”all” global_colors_info=”{}”][et_pb_row column_structure=”1_3,1_3,1_3″ use_custom_gutter=”on” gutter_width=”2″ _builder_version=”4.18.0″ _module_preset=”default” width=”85%” max_width=”2560px” custom_margin=”||||false|false” custom_padding=”||||false|false” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”OFFICE ADDRESS” use_icon=”on” font_icon=”||divi||400″ icon_color=”#F0B800″ image_icon_background_color=”RGBA(255,255,255,0)” icon_placement=”left” image_icon_width=”30px” _builder_version=”4.27.5″ _module_preset=”default” header_font=”Poppins|600|||||||” header_text_color=”#F0B800″ header_font_size=”17px” header_letter_spacing=”1px” body_font=”Poppins||||||||” body_text_color=”#FFFFFF” body_letter_spacing=”1px” body_line_height=”1em” body_link_text_color=”#FFFFFF” custom_margin=”||40px||false|false” animation=”off” header_text_shadow_style=”preset1″ header_text_shadow_color=”RGBA(255,255,255,0)” global_colors_info=”{}” body_link_text_color__hover_enabled=”on|hover” body_link_text_color__hover=”#F0B800″]<\/p>\n

Section of Occupational Safety, Health and Environment (OSHE)<\/strong><\/p>\n

Universiti Teknologi Malaysia Kuala Lumpur Branch Campus<\/p>\n

Jalan Sultan Yahya Petra<\/p>\n

54100 Kuala Lumpur<\/p>\n

<\/strong><\/p>\n

Location<\/strong> : Click\u00a0<\/span>HERE<\/a><\/strong><\/p>\n

[\/et_pb_blurb][et_pb_blurb title=”OPERATION HOUR” use_icon=”on” font_icon=”||divi||400″ icon_color=”#F0B800″ image_icon_background_color=”RGBA(255,255,255,0)” icon_placement=”left” image_icon_width=”30px” _builder_version=”4.19.4″ _module_preset=”default” header_font=”Poppins|600|||||||” header_text_color=”#F0B800″ header_font_size=”17px” header_letter_spacing=”1px” body_font=”|600|||||||” body_text_color=”#FFFFFF” body_letter_spacing=”1px” body_line_height=”1em” body_ul_type=”square” body_ul_font=”Poppins||||||||” body_ul_text_align=”left” body_ul_text_color=”#FFFFFF” custom_margin=”||40px||false|false” animation=”off” header_text_shadow_style=”preset1″ global_colors_info=”{}”]<\/p>\n