{"id":190,"date":"2018-10-07T07:49:22","date_gmt":"2018-10-07T07:49:22","guid":{"rendered":"https:\/\/dvcdev.utm.my\/utm-fleet\/?page_id=190"},"modified":"2026-09-22T01:11:48","modified_gmt":"2026-09-22T01:11:48","slug":"client-charter","status":"publish","type":"page","link":"https:\/\/dvcdev.utm.my\/harta-tanah\/client-charter\/","title":{"rendered":"Piagam Pelanggan"},"content":{"rendered":"

[et_pb_section fb_built=”1″ _builder_version=”4.27.7″ background_color=”#f28500″ custom_padding=”1px|0px|4px|0px|false|false” global_colors_info=”{}”][et_pb_row _builder_version=”4.27.7″ background_color=”RGBA(255,255,255,0)” use_background_color_gradient=”on” background_color_gradient_stops=”rgba(255,255,255,0) 100%|#29c4a9 100%” background_color_gradient_start=”rgba(44,65,186,0.47)” background_color_gradient_end=”0″ min_height=”63.3px” custom_padding=”27px|0px|27px|0|false|false” background_color_gradient_stops_tablet=”rgba(44,65,186,0.47) 0%|#29c4a9 100%” background_color_gradient_stops_phone=”rgba(44,65,186,0.47) 0%|#29c4a9 100%” global_colors_info=”{}” background_color_gradient_stops__hover=”rgba(44,65,186,0.47) 0%|#29c4a9 100%” background_color_gradient_stops__sticky=”rgba(44,65,186,0.47) 0%|#29c4a9 100%”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.27.7″ text_font=”|600|||||||” text_text_color=”#ffffff” text_font_size=”25px” hover_enabled=”0″ global_colors_info=”{}” text_orientation=”center” text_line_height=”1em” sticky_enabled=”0″]<\/p>\n

PIAGAM PELANGGAN
<\/b><\/strong><\/span><\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.21.0″ _module_preset=”default” custom_padding=”||0px|||” global_colors_info=”{}”][et_pb_row _builder_version=”4.21.0″ _module_preset=”default” custom_margin=”-48px|auto||auto||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.7″ _module_preset=”default” text_text_color=”#000000″ text_font_size=”16px” text_orientation=”center” global_colors_info=”{}”]<\/p>\n

Komited mengukuhkan kredibiliti untuk meningkatkan kecemerlangan perkhidmatan dan tadbir urus harta tanah UTM melalui inovasi dan pendigitalan bagi memenuhi keperluan pelanggan.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.7″ background_color=”#f28500″ custom_padding=”1px|0px|4px|0px|false|false” global_colors_info=”{}”][et_pb_row _builder_version=”4.27.7″ background_color=”RGBA(255,255,255,0)” use_background_color_gradient=”on” background_color_gradient_stops=”rgba(255,255,255,0) 100%|#29c4a9 100%” background_color_gradient_start=”rgba(44,65,186,0.47)” background_color_gradient_end=”0″ min_height=”63.3px” custom_padding=”27px|0px|27px|0|false|false” background_color_gradient_stops_tablet=”rgba(44,65,186,0.47) 0%|#29c4a9 100%” background_color_gradient_stops_phone=”rgba(44,65,186,0.47) 0%|#29c4a9 100%” global_colors_info=”{}” background_color_gradient_stops__hover=”rgba(44,65,186,0.47) 0%|#29c4a9 100%” background_color_gradient_stops__sticky=”rgba(44,65,186,0.47) 0%|#29c4a9 100%”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.27.7″ text_font=”|600|||||||” text_text_color=”#ffffff” text_font_size=”25px” hover_enabled=”0″ global_colors_info=”{}” text_line_height=”1em” sticky_enabled=”0″]<\/p>\n

SERVICE LEVEL AGREEMENT<\/em> (SLA)<\/b><\/strong><\/span><\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”20px||0px|||” global_colors_info=”{}”][et_pb_row _builder_version=”4.27.6″ _module_preset=”default” custom_padding=”0px|||||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.6″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/dvcdev.utm.my\/harta-tanah\/wp-content\/uploads\/sites\/23\/2025\/04\/Service-Level-Agreement-SHT-2024-2.2-min-1.png” title_text=”Service Level Agreement SHT 2024 2.2-min” _builder_version=”4.27.7″ _module_preset=”default” border_radii=”on|10px|10px|10px|10px” box_shadow_style=”preset1″ global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

PIAGAM PELANGGANKomited mengukuhkan kredibiliti untuk meningkatkan kecemerlangan perkhidmatan dan tadbir urus harta tanah UTM melalui inovasi dan pendigitalan bagi memenuhi keperluan pelanggan.SERVICE LEVEL AGREEMENT (SLA)<\/p>\n","protected":false},"author":2733,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","_monsterinsights_skip_tracking":false,"footnotes":""},"class_list":["post-190","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/dvcdev.utm.my\/harta-tanah\/wp-json\/wp\/v2\/pages\/190","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dvcdev.utm.my\/harta-tanah\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/dvcdev.utm.my\/harta-tanah\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/dvcdev.utm.my\/harta-tanah\/wp-json\/wp\/v2\/users\/2733"}],"replies":[{"embeddable":true,"href":"https:\/\/dvcdev.utm.my\/harta-tanah\/wp-json\/wp\/v2\/comments?post=190"}],"version-history":[{"count":12,"href":"https:\/\/dvcdev.utm.my\/harta-tanah\/wp-json\/wp\/v2\/pages\/190\/revisions"}],"predecessor-version":[{"id":3153,"href":"https:\/\/dvcdev.utm.my\/harta-tanah\/wp-json\/wp\/v2\/pages\/190\/revisions\/3153"}],"wp:attachment":[{"href":"https:\/\/dvcdev.utm.my\/harta-tanah\/wp-json\/wp\/v2\/media?parent=190"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}